1. Our Commitment to Your Privacy
Welcome to Shamel Ebooks.
We believe that trust is built through transparency. Whether you are browsing our website, contacting us, or purchasing one of our digital products, we are committed to handling your personal information responsibly and securely.
This Privacy Policy explains how your information is collected, used, stored, protected, and disclosed in accordance with applicable privacy laws, including the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
Information You Provide
- Full Name
- Email Address
- Phone Number (where applicable)
- Proof of Payment
- Payment Reference Numbers
- Messages submitted through our Contact Form
- Any information voluntarily provided by you
Information Collected Automatically
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Date and Time of Visits
- Website Usage Statistics
- Cookies and Similar Technologies
3. How We Collect Information
- When purchasing an ebook.
- When submitting a contact form.
- When uploading proof of payment.
- When communicating via email or WhatsApp.
- When browsing our website.
4. How We Use Your Information
- To process ebook purchases.
- To verify payments.
- To deliver digital products.
- To provide customer support.
- To respond to enquiries.
- To improve our website and services.
- To maintain business records.
- To prevent fraud and misuse.
- To comply with legal obligations.
5. Sharing of Information
Shamel Ebooks does not sell, rent, or trade personal information to third parties.
Information may only be disclosed where required by law, to protect our rights, investigate fraudulent activity, or where necessary for the operation of our services.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
- Password-protected devices and accounts.
- Secure storage of customer records.
- Restricted access to personal information.
- Regular review of security practices.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed as completely secure.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
Users may choose to disable cookies through their browser settings.
8. Your Rights Under POPIA
You may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Object to certain processing activities.
- Withdraw consent where applicable.
- Lodge complaints regarding the handling of personal information.
9. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, maintain records, resolve disputes, and enforce agreements.
10. External Links
Our website may contain links to external websites and social media platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
11. Children's Privacy
Shamel Ebooks does not knowingly collect personal information from children in violation of applicable laws.
12. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page together with an updated revision date.
13. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us through the Contact Page available on this website.
We will make reasonable efforts to respond to enquiries promptly.